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General provisions
This Agreement is a public offer (hereinafter the Agreement) and governs the relationship between the administration of the Hop.Shop website and the Users of the website.
In accordance with Article 633 of the Civil Code of Ukraine, its terms are the same for all Users regardless of their status (individual, legal entity, sole proprietor). By fully accepting this Agreement, the User accepts the terms and procedure for placing an order, paying for and delivering goods, and the liability for dishonest orders and for failure to comply with this agreement.
A User is an adult individual with full legal capacity, a sole proprietor or a legal entity that has registered and uses the services provided on the Hop.Shop website. The Agreement takes effect from the moment the User accepts its terms and provisions.
Acceptance means making a purchase, receiving a service or registering on the Hop.Shop website.
The Hop.Shop website is the online platform at the domain name "hop.shop" that contains information about goods, services, the terms of their purchase, payment and delivery, marketing and advertising materials, etc.
The website administration does not verify the data (information) provided by Users. All information received from Users is accepted without any additional checks and serves as the basis for preparing the documents required upon acceptance of the offer.
Users may use the Hop.Shop website free of charge to browse goods and services, read the information provided and place orders.
The website and the services it provides may be temporarily unavailable, fully or partially, during preventive, scheduled and technical maintenance. The administration may carry out such work without notifying Users.
The list of goods and prices on the Hop.Shop website may change. If a price changes, all ordered goods for which the User has already received invoices are paid at the price stated in the invoice sent, provided the invoice has not expired by the time of payment.
The Administration may change this Agreement without the consent of Users and without special notice. The new version of the Agreement takes effect from the moment it is published on the Hop.Shop website.
Legal relations between the User and the Administration arising from this Agreement are governed by the laws of Ukraine.
Ownership
The Hop.Shop website (hereinafter Hop.Shop) allows you to view and download materials from this website (hereinafter the Site) for personal non-commercial use only, provided that you keep all copyright and other ownership notices contained in the original materials and in any copies of them. You may not modify the materials of this Site, distribute or display them in any form, or use them in any other way for public or commercial purposes. Any use of these materials on other websites or computer networks is prohibited.
Disclaimer
The materials and services of this website are provided "as is" without any warranties. Hop.Shop does not guarantee the accuracy and completeness of the materials, programs and services provided on this Site. Hop.Shop may change the materials and services provided on this Site, as well as the products and prices mentioned in them, at any time without notice. If materials and services on this Site become outdated, Hop.Shop is not obliged to update them. Under no circumstances is Hop.Shop liable for any damages (including, without limitation, damages for loss of profits, data or business interruption) arising from the use, inability to use or results of using this website.
Registration on the website
By registering on the Site, you agree to provide true and accurate information about yourself and your contact details.
Users are responsible for keeping the data they provide up to date. If any of the data that may affect the quality and timing of services changes significantly, for example the delivery address, phone numbers or email address, the User is obliged to provide the updated data.
Upon registration you receive a login and password, for the security of which you are responsible. You are also responsible for all actions performed under your login and password on the Site. If you lose your registration data, you agree to notify us.
Placing an order
- The User may order any product presented on the Hop.Shop website.
- Each item may be ordered in any quantity.
- If a product is out of stock, the User may replace it with a similar product or one with equivalent characteristics.
- The User places an order by adding products to the "Cart".
- An order is considered properly placed if the User has filled in all fields of the form that allow the User to be identified and contacted:
- Full name / Company name
- Delivery address
- Contact phone
- Email address
- Preferred payment method
- Preferred delivery method
- After the User submits the order, a Hop.Shop representative checks the availability of the ordered goods and, if necessary, contacts the User to clarify details.
From the moment Hop.Shop accepts the order
the User may cancel or change the order (add/remove items, change their characteristics). Once the order is paid, items may not be removed from it.
Payment and delivery
The following payment methods are available on the Hop.Shop website:
- Cash
- Bank transfer
- Cash on delivery
Orders are delivered by carrier companies. The terms of payment and delivery are described on the "Delivery and payment" page.
Returns and exchanges
Returns and exchanges are handled in accordance with the current laws of Ukraine. The terms of returns and exchanges are described in detail on the "Returns and exchanges" page.
Rights and obligations of the parties
The administration of the Hop.Shop website has the right to:
- Change this Agreement unilaterally
- Change the range and prices of goods unilaterally
- Stop providing services under this Agreement to Users who violate its terms
The administration of the Hop.Shop website is obliged to:
- Ship paid orders to the details provided by Users
- Make every effort to settle any conflicts with Users amicably
The User has the right to:
- View the range, prices and information on the Hop.Shop website
- Place orders on the Hop.Shop website
- Return or exchange goods of improper quality
- Take part in promotions and other campaigns organized by the Hop.Shop website
The User is obliged to:
- Pay for and receive orders on time under the terms of this Agreement
- Provide accurate information in the course of this Agreement
- Keep the information needed for the Parties to fulfil their obligations under this Agreement up to date
- Keep their Hop.Shop account data secure and inform the website administration if such data is lost
Liability of the parties
The Parties are liable for non-fulfilment or improper fulfilment of this Agreement in the manner provided by this Agreement and the current laws of Ukraine.
The administration of the Hop.Shop website is not liable for:
- Changes in the appearance of goods made by the manufacturer
- Minor differences in the color of goods caused solely by the color reproduction of the screens of particular computers, laptops, tablets and phones
- The content and accuracy of the information provided by the User when placing an order
- The work of carriers, banks and other third parties whose services either Party may use during their interaction
Use of personal data
The User is responsible for the accuracy of the information provided when placing an order. The administration of the Hop.Shop website does not verify the data the User provides when registering and uses it to prepare the documents required to fulfil the order.
What personal data we process and why, which cookies we use, what rights the User has and how to exercise them is described in the Privacy policy.
Force majeure
The Parties are not liable for failure to comply with any provision of this Agreement if they prove that such failure was caused by force majeure, that is, events or circumstances truly beyond their control that are unforeseeable and unavoidable. Force majeure includes, in particular but not exclusively, natural disasters, strikes, fires, floods, explosions, icing, wars (declared or undeclared), declaration of martial law or a state of emergency, anti-terrorist operations (declared or undeclared), epidemics, epizootics, full or partial quarantine, emergency regimes, lockdowns, bans or restrictions on certain types of business activity, riots, loss of goods, carrier delays caused by accidents or adverse weather, perils and accidents at sea, embargoes, disasters, and restrictions imposed by public authorities (including allocations, priorities, official requirements, quotas and price controls), if these circumstances directly affected the fulfilment of the obligations undertaken. A Party that becomes unable to fulfil its obligations due to force majeure must inform the other Party immediately.