Returns and exchanges

Goods bought on the Hop.Shop website may be returned within 14 calendar days of delivery (receipt from the delivery service). You can also cancel ordered goods right after placing the order or within 2 hours after a manager accepts it; to do so, contact us in any way convenient for you.

A return requires grounds set out in Article 9 of the Law of Ukraine "On Consumer Rights Protection" and the following condition of the goods:

1. The purchase was made by the Buyer within 14 days of the return request (not counting the day of purchase);
2. The goods may be returned under the List of goods of proper quality not subject to exchange (return) approved by a Resolution of the Cabinet of Ministers of Ukraine;
3. The goods do not fit in size, color or for other reasons not related to quality;
4. The goods have not been used, and their appearance, packaging and consumer properties are unchanged, with no mechanical damage.

NOTE! When returning goods, the Buyer may exchange them for similar goods rather than demand a refund immediately. If the company has no similar goods for exchange, the Buyer may return the purchased goods and replace them with other goods from the store's range with a corresponding recalculation of the price and payment of the positive difference, or a refund by the store of the negative difference between the prices.

A return requires grounds set out in Article 9 of the Law of Ukraine "On Consumer Rights Protection" and the following condition of the goods:

1. The Buyer may return goods if a hidden defect is found.
2. The defect must not result from improper use.

Return periods:

• Goods of proper quality (without defects) may be exchanged or returned within 14 days, not counting the day of purchase, if all conditions are met.
• If the order was picked up at a retail store, a same-day return is possible only at that store.
• If the order was delivered by courier, a return is possible after 2 calendar days.
• If the order was delivered by courier to other cities, a return is possible after 8 business days.

Returns of defective goods

• Defective goods or goods delivered by mistake (goods you did not order) must be returned with the original labels and in the original packaging;
• When goods of improper quality are returned, we cover the shipping costs. Please provide the shipping receipt.
• If the returned goods were paid for, the refund is made to the card used for the prepayment.

Returns of goods of proper quality

• Goods of proper quality can be returned only if their consumer properties and appearance are preserved (no signs of use, original undamaged packaging);
• To request a return, contact us by the phone numbers on the website, by email, via messengers or through the contact form;
• The refund period depends on the refund method and is no more than 10 business days from the date the Company receives the returned goods.

Returns and exchanges are made by prior agreement with a manager.

When a return is agreed with a manager, the goods must:

• Be in the condition in which they were bought, with no signs of use;
• If it is decided to refund the price of defective goods, the refund is made within 21 banking days of receiving the parcel.
• The Buyer pays for the delivery of returned goods that have no defects, and this amount is not refundable.

Goods for exchange or return must be sent without cash on delivery (the return is at the buyer's expense, which is standard store practice). Otherwise the parcel will be sent back to the buyer.

Fabrics and fillers. Fabric cuts and weighed fillers are made to order and cannot be returned. Orders with them are paid in full in advance. Buttons and other notions in such an order can be returned under the general rules; the return shipping is paid by the customer.